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Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

by Leonardo Inghilleri,Micah Solomon,Horst Schulze

ISBN 13: 9780814415382

Format: Hardcover (192 pages)
Publisher: AMACOM
Published: 16 May 2010

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Zwischen Baum und Borke

by Ralph Ronneberger,Horst Schulze,Ralph Ronneberger

ISBN 13: 9783347414303

Format: Hardcover (202 pages)
Publisher: Tredition Gmbh
Published: 18 Oct 2021

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